Terms & Conditions of Sale

Effective date: 17 September 2025

Company: Haus of Marble Ltd (“Haus of Marble”, “we”, “us”, “our”)

Registered office: Capital House, 7 Sheepscar Court, Leeds, England, LS7 2BB

Contact: contact@hausofmarble.com

1. Introduction

This page sets out the terms and conditions on which we supply goods listed for sale on our website www.hausofmarble.com. Please read these terms carefully before placing an order. By purchasing from us, you agree to be bound by these terms, which form the basis of a legally binding contract between you and Haus of Marble. These terms apply to the exclusion of all others unless expressly agreed in writing by a director of Haus of Marble. Your statutory rights remain unaffected.

2. Definitions

In these Terms, “we”, “us”, and “our” refer to Haus of Marble Ltd. “You” and “your” refer to the customer purchasing goods. “Goods” means the products that we supply, including bathtubs, basins, furniture, and accessories. An “Order” means your request to purchase goods, whether placed through our website or directly with us. “Order Confirmation” means our written confirmation that we accept your order. Together, these form the “Contract”.

3. Eligibility to Purchase

Our goods are available for sale worldwide, subject to delivery feasibility. Customers outside the UK must check delivery availability before placing an order. By placing an order, you confirm that you are at least eighteen years old and legally capable of entering into this contract. We strongly advise you not to book installation until you have received and inspected your goods in full, as we cannot be held responsible for costs incurred by installers booked prematurely.

4. Products, Refined Materials and Bespoke Orders

Our products are created from refined stone that has been carefully reimagined to capture the look and feel of natural marble while offering improved durability and practicality for the home. Natural marble in its raw form can be heavy, fragile, and unpredictable. That is why we have refined it — crafting lighter, stronger, and more versatile stone pieces that retain the timeless beauty of marble with greater consistency.

Each piece is artisan-made, and variations in veining, shading, or finish are natural characteristics of the refinement process. These variations do not constitute defects but instead highlight the uniqueness of every piece. Dimensions and curves may vary within a reasonable tolerance, typically ten to twenty millimetres, without affecting functionality.

Many of our goods are made-to-order. Once production has commenced, cancellations or changes are not permitted. Where bespoke drawings or specifications are provided, production will only begin once these have been signed off by you in writing. Bespoke products are non-returnable except where defective.

5. Pricing and Payment

Prices are quoted in GBP and include VAT at the prevailing rate. Unless otherwise stated, our prices include insured kerbside delivery to the delivery address. Errors and omissions are excepted. Prices are liable to change, but such changes will not affect orders for which an Order Confirmation has already been issued.

Payment must be made in full before production commences. Title passes only once full cleared payment has been received. We reserve the right to refuse or cancel any order where fraud or payment irregularities are suspected.

6. Orders and Acceptance

When you place an order, you are making an offer to purchase goods. Acceptance of that offer occurs only when we issue an Order Confirmation. The contract relates only to the goods listed in the Order Confirmation.

7. Delivery

The typical lead time for production and delivery is around six weeks from the date of Order Confirmation. This timeframe is an estimate only and may vary due to production, quality control, freight, customs, or logistics.

Delivery is to kerbside or ground floor entrance only unless a white-glove service has been expressly arranged in writing. A responsible adult must be present to inspect and sign for the delivery. Missed deliveries may incur re-delivery or storage charges.

For international deliveries, customers are responsible for local duties and taxes unless otherwise agreed.

8. Risk, Title and Insurance

All consignments are fully insured under All Risks cargo insurance up to the invoice value until delivery is complete. Risk in the goods passes to you once delivery has been made and signed for, while title passes only upon receipt of full cleared payment.

9. Inspection on Delivery and Damaged Goods

You are required to inspect the goods upon delivery. Any loss, chip, crack, or visible damage must be reported to us in writing within forty-eight hours of delivery and supported by clear photographs and a copy of the delivery note. All packaging must be retained until any claim is resolved.

Provided you comply with these requirements, we will handle the insurance claim and, at our discretion, arrange professional repair for minor damage, provide a replacement for significant damage, or issue a refund where replacement is not feasible. In the event of replacement or refund, we will also arrange collection or disposal of the damaged item at no cost to you. This may involve return freight or authorised local disposal by a logistics contractor.

10. Installation and Fitting

Our products are substantial in weight and must be handled only by qualified professionals using appropriate lifting equipment. We accept no responsibility for injury, property damage, or costs arising from improper handling.

Installation and connection to drainage or waste systems must also be carried out by qualified professionals. Adaptations to plumbing are often required and remain your responsibility. Such circumstances do not constitute defects in the product.

11. Care and Maintenance

Our refined stone products are sealed before dispatch. Resealing is recommended every twelve to eighteen months, or sooner in high-use environments.

For daily care, wipe the surface after each use with a soft cloth and warm water, and avoid leaving standing water or wet cloths in contact with the stone. Weekly cleaning should be carried out using a pH-neutral cleaner designed for stone finishes, followed by thorough drying.

You must not use vinegar, lemon juice, acidic cleaners, bleach, ammonia, limescale removers, abrasive powders, scouring pads, or harsh sprays not specifically marked as safe for stone. Use of such products will void your guarantee.

Adequate ventilation should be provided in bathrooms to prevent mould. Avoid placing metal cans, razors, or bottles directly on the surface to prevent rust stains. For furniture pieces, always use coasters.

12. Returns and Cancellations

Made-to-order and bespoke goods are excluded from statutory cancellation rights under the Consumer Contracts Regulations 2013. For standard non-custom goods, you may cancel within fourteen days of delivery provided the item is unused and in its original packaging. Return shipping costs are your responsibility. Refunds will be processed within fourteen days of receipt of returned goods.

13. Guarantee

We provide a three-year guarantee from the date of delivery against defects in materials and craftsmanship that affect the structural integrity of the product. This guarantee is valid only for the original purchaser at the original installation address and is non-transferable. Proof of purchase is required.

This guarantee does not cover natural variations in veining or finish, normal wear and tear, misuse, improper installation, inadequate maintenance, chemical or acidic cleaners, or environmental factors such as mould, rust, or staining. Our liability under this guarantee is limited to repair, replacement, or refund at our discretion.

14. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for fraud. Subject to this, we are not liable for indirect or consequential loss, for delays beyond our control, or for costs arising from installation or plumbing issues. Our maximum liability per contract shall not exceed the purchase price of the goods concerned.

15. Force Majeure

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, port closures, customs delays, or government action.

16. Variation of Terms

We may revise these Terms from time to time. The Terms in force at the date of your Order Confirmation will apply unless changes are required by law.

17. General

These Terms do not confer rights under the Contracts (Rights of Third Parties) Act 1999. If any clause is found invalid or unenforceable, the remaining provisions will continue in full effect. Notices must be in writing and sent to the contact details provided above.

These Terms and the Contract are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.