Installation & Care Guide

At Haus of Marble, we supply luxury marble and stone products designed for longevity and architectural presence. Our responsibility varies depending on whether you are purchasing a standalone product, commissioning a bespoke kitchen with installation, or engaging us for a full bathroom renovation.

The sections below outline how delivery, installation and care apply to each product category.

Delivery & Product-Only Orders

For standalone product purchases, including marble bathtubs, sinks, coffee tables, lighting and individual stone pieces, Haus of Marble operates as a product supplier only.

Large and heavy items are delivered via specialist heavy-goods courier where required. Marble bathtubs, kitchen islands and substantial stone pieces are transported on large vehicles and offloaded using a Moffett forklift or similar lifting equipment.

Delivery is strictly to the exterior of your property. The courier will not enter your home, move products inside, position them within rooms or assist with installation.

It is the client’s responsibility to ensure suitable vehicle access and to arrange either secure ground-level storage or coordinate delivery with their appointed installers.

Internal handling, lifting, positioning and structural suitability remain the responsibility of the client unless a separate installation contract has been agreed in writing.

Marble Bathtubs

If purchasing a marble bathtub as a standalone product, installation is the client’s responsibility.

Due to the substantial weight of solid marble, internal lifting and positioning must be arranged by your appointed bathroom fitters. The courier will not move the bathtub beyond the exterior delivery point.

Before ordering, clients must ensure access routes are measured correctly and structural load-bearing capacity has been assessed, particularly for upper-floor installations. We strongly recommend consulting a structural surveyor or qualified builder where necessary.

If you engage Haus of Marble for a full bathroom renovation project, installation of the bathtub will be included within that contracted scope of works.

All plumbing must be completed by a qualified professional.

For care, clean using pH-neutral, stone-safe products only. Acidic cleaners, bleach and abrasive materials must not be used. Bath bombs, coloured bath salts and heavily fragranced products should be avoided, as dyes and chemical additives may stain or react with natural marble. After use, rinse thoroughly and dry with a soft cloth. Periodic resealing may be required depending on usage.

Bespoke Marble Kitchens

For bespoke kitchen projects, Haus of Marble offers a full design, supply and professional installation service. Installation is quoted and contracted separately as part of your bespoke kitchen agreement.

Where installation is included within your kitchen contract, our team will coordinate delivery, fitting and alignment of cabinetry and stone worktops in accordance with the agreed specification.

All plumbing, gas and electrical works must be carried out by certified professionals and will either be coordinated within your project agreement or remain the responsibility of your appointed contractors, depending on the agreed scope.

If cabinetry or stone components are supplied without installation, fitting and structural preparation remain the responsibility of the client and their installers.

For care, marble and stone worktops should be cleaned using pH-neutral products only. Avoid acidic substances, harsh chemicals and prolonged standing liquids. Natural marble may require periodic resealing depending on usage.

Marble Bathroom Furniture & Sinks

For standalone vanities, panels, shelving and sinks, installation must be carried out by experienced professionals appointed by the client.

Wall-mounted pieces require suitable structural reinforcement. Plumbing connections must be completed by a qualified plumber. Structural preparation and moisture management remain the responsibility of the installer.

If these products form part of a full bathroom renovation contracted directly with Haus of Marble, installation will be included within the agreed scope of works.

Clean marble surfaces with gentle, stone-safe products and avoid leaving cosmetics, dyes or coloured liquids on the surface for prolonged periods.

Marble Coffee Tables

Marble coffee tables are heavy, solid stone furniture pieces and require careful handling during delivery and positioning.

Unless otherwise agreed, coffee tables are supplied as delivered products only. Positioning within the home and any assembly (if applicable) is the responsibility of the client.

Before delivery, ensure doorways, hallways and staircases are measured correctly and that flooring is adequately protected during movement.

For care, clean using a soft cloth and pH-neutral cleaner only. Avoid acidic substances, harsh chemicals and abrasive pads. Spills such as wine, coffee or oils should be wiped immediately to minimise staining risk. Natural marble may benefit from periodic resealing depending on usage.

Marble Lighting

Wired marble lighting fixtures must be installed by a certified electrician. Haus of Marble is not responsible for third-party electrical installation unless included within a contracted renovation project.

Portable marble lamps require no fixed installation but should be handled carefully due to their weight. Keep electrical components dry and clean marble elements using a soft cloth only.

Structural Responsibility

Marble products are significantly heavier than synthetic alternatives. Unless installation forms part of a contracted kitchen or full bathroom renovation with Haus of Marble, structural assessment and load-bearing suitability remain the responsibility of the client.

Professional assessment is strongly advised where there is any uncertainty.

Final Note

Where Haus of Marble is contracted for full installation services, responsibility is clearly defined within your project agreement.

For product-only purchases, responsibility transfers to the client once delivery has been completed to the exterior of the property.

With professional installation and appropriate care, your marble products will remain enduring architectural features for decades.